Terms and conditions

Terms and conditions for Hafjell Resort in Norway

All check in and check out for our apartments on Gaiastova, Alpin Apartments Sørlia and Alpin Apartments Solsiden is done at the reception at Hafjell Hotel & Apartments

How do I pay?
You pay with your credit card on our online booking. This offer will be charged as following:

- 25% of the total amount will be charged when the booking has been made.
- The last 75% is due 6 weeks before arrival
This is an easy, safe and quick way to make the payment, and most credit cards include travel insurance that applies as long as more than 50% of the travel is paid for by the credit card. We recommend that you check the travel insurance terms on the credit card that you use to make your booking.

Travel insurance:
We recommend strongly that you take out travel insurance, which will cover, among other things, costs involved in accidents, death, medical treatment, repatriation, loss or damage to luggage.

What applies for cancellation?
Once we have charged to your credit card a cancellation will have financial consequences.

Cancellation protection:
Voluntary cancellation protection can be subscribed to when booking your stay, and must be paid for with the first payment if it is to be valid. The following conditions apply when cancellation protection has been paid: If a guest cancels earlier than 30 days before arrival, the advance payment is refunded with an administration charge per unit deducted. If a guest cancels later than 30 days before arrival, Hafjell Hotel & Apartments retain the advance payment in its entirety, unless the conditions of the cancellation protection have been complied with.
The cancellation protection applies if the person booking, spouse/child/sibling/parent or partner falls ill, has a serious accident or dies. A medical certificate must be sent to Hafjell Hotel & Apartments immediately. If the above conditions apply, the entire amount paid will be refunded, with a deduction of the administration charge. The administration charge is NOK 500 per room/apartment. The cancellation protection will not be refunded. Cancellation must take place in writing, e.g. by e-mail. If cancellation protection has not been taken, the entire advance payment will be retained.

Checking in/checking out:
Check in for all of our rooms and apartments is from 5 pm on day of arrival, and check out is 11 am at the latest on the day of departure.

Non smoking:
All of our apartments are non-smoking. We request that all of our guests respect this.

Pets:
Pets are permitted at two apartments at Alpin Apartments Solsiden and few rooms at Hafjell Hotel.

Terms and conditions:
The renter of the apartments is not responsible for unsatisfactory snow conditions, closed facilities or other factors outside our control. We reserve the right to errors and changes to our price lists.

Complaints:
Any claims for refunds during the stay must be presented to the owners at the location. Please contact reception, or call tel. (+47) 61 28 55 50. This must take place within a reasonable period of time, and at the latest by 10 am on the day following arrival. Such errors or discrepancies will be corrected immediately with the least possible inconvenience to the guest. Lack of claim will normally lead to the loss of the right to any subsequent compensation claim.

Deposit:
We reserve the right to register your credit/debit card on arrival at our receptions. The credit/debit card will not be charged unless we are permitted to do so by the guest. The deposit is intended to ensure that the apartment does not suffer vandalism, etc.

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